1. Introduction

This Shipping Policy outlines the shipping methods, delivery times, shipping costs, and other related information for orders placed with SAMANTHA BURCHETT LTD.

2. Shipping Destinations

We ship to the following destinations:

If your country is not listed, please contact our customer support team at support@samanthaburchett.shop to inquire about shipping options.

3. Shipping Methods and Delivery Times

3.1 United Kingdom Shipping

3.2 International Shipping

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions, or postal service disruptions.

4. Shipping Costs

Shipping costs are calculated based on the destination, shipping method, and the weight and size of your order. The shipping cost will be displayed at checkout before you complete your order.

4.1 United Kingdom Shipping Costs

4.2 International Shipping Costs

International shipping costs are calculated based on the destination and order details. You can view the shipping cost at checkout.

5. Order Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays). During peak periods (e.g., Christmas, Black Friday), order processing times may be extended to 3-5 business days.

6. Tracking Your Order

Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number and a link to track your package. You can also track your order by logging in to your account on our website and going to the “Order History” section.

7. Customs and Duties (International Orders)

8. Delivery Issues

8.1 Undelivered Packages

If your package is marked as delivered but you have not received it, please check with your neighbors, local post office, or building management first. If you still cannot locate your package, contact our customer support team within 7 days of the delivery date at support@samanthaburchett.shop. We will investigate the issue and assist you in resolving it.

8.2 Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us within [number of days, e.g., 14 days] of the estimated delivery date. For lost packages, we will work with the shipping carrier to locate the package. If the package cannot be located, we will offer a refund or send a replacement. For damaged packages, please provide photos of the damage and the packaging, and we will offer a refund or replacement.

8.3 Incorrect Delivery Address

It is your responsibility to provide a correct and complete delivery address. If you provide an incorrect address and the package is returned to us, we will contact you to arrange for re-delivery, and you will be responsible for the additional shipping cost. If you wish to cancel the order, a refund will be issued minus the original shipping cost and any return shipping fees.

9. Shipping Restrictions

We reserve the right to refuse shipping to certain addresses, such as PO boxes, APO/FPO addresses, or remote locations, depending on the shipping carrier’s restrictions. If we are unable to ship to your address, we will notify you and offer a refund.

10. Contact Us

If you have any questions about our shipping policy, please contact our customer support team at: