Privacy Policy
1. Introduction
This Privacy Policy outlines how SAMANTHA BURCHETT LTD (“we”, “us”, “our”) collects, uses, stores, and protects the personal information of individuals (“you”, “your”) who visit our website, use our services, or make purchases from us. By accessing or using our website, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
- Information Provided by You: When you create an account, place an order, subscribe to our newsletter, fill out a form, or contact us, we may collect personal information such as your full name, email address, postal address, phone number, payment details (e.g., credit/debit card information), and any other information you voluntarily provide.
- Information from Orders: Details of your purchases, including the products ordered, order history, delivery addresses, and billing information.
2.2 Non-Personal Information
- Automatically Collected Information: When you interact with our website, we may automatically collect non-personal information such as your IP address, browser type and version, operating system, referral source, length of visit, pages viewed, and website navigation patterns. This information is collected using cookies, web beacons, and other tracking technologies.
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders, including payment processing, shipping, and delivery.
- To communicate with you about your orders, including order confirmations, shipping updates, and delivery notifications.
- To create and manage your account on our website.
- To provide customer support and respond to your inquiries, requests, or complaints.
- To send you marketing and promotional materials, such as newsletters, special offers, and product updates, where you have given your consent. You can opt out of these communications at any time.
- To improve our website, products, and services by analyzing user behavior and preferences.
- To detect and prevent fraud, security breaches, and other illegal activities.
- To comply with legal obligations, such as tax and accounting requirements.
4. Disclosure of Your Information
We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. However, we may disclose your information to the following parties for the purposes outlined in this policy:
- Service Providers: Third-party companies and individuals who assist us in operating our website, conducting our business, or providing services to you, such as payment processors, shipping companies, and email service providers. These service providers are only allowed to use your information to perform the services they are contracted for and are obligated to protect your information.
- Legal Authorities: If required by law, court order, or government regulation, we may disclose your information to law enforcement agencies, government authorities, or other third parties.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be transferred to the acquiring entity as part of the transaction.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Using secure socket layer (SSL) technology to encrypt data transmitted between your browser and our website.
- Storing sensitive information, such as payment details, in encrypted form.
- Restricting access to your information to authorized personnel only.
- Regularly updating our security systems and procedures to address emerging threats.
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: If you believe that the information we hold about you is inaccurate, you have the right to request that we correct it.
- Erasure: You may request that we erase your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
- Restriction of Processing: You can ask us to restrict the processing of your information in specific situations.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
- Withdrawal of Consent: If you have given your consent for the processing of your information, you can withdraw it at any time.
To exercise any of these rights, please contact us at support@samanthaburchett.shop. We will respond to your request within a reasonable time frame, typically within 30 days.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit a website. They help us remember your preferences, track website traffic, and improve our services. You can control the use of cookies through your browser settings. By continuing to use our website without disabling cookies, you consent to our use of cookies as described in this policy.
8. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: support@samanthaburchett.shop
- Address: 29 High Fords, Icklesham, Winchelsea, TN36 4BX UK
- Phone: +44 7360251832